.phence-call-redirect{margin-top:12px;padding:14px 16px;border:1px solid var(--phence-call-redirect-border, rgba(0, 0, 0, .1));border-radius:10px;background:var(--phence-call-redirect-bg, rgba(0, 0, 0, .02))}.phence-call-redirect-head{display:flex;flex-wrap:wrap;align-items:center;gap:8px 12px;margin-bottom:10px}.phence-call-redirect-title{margin:0;font-size:.95rem;font-weight:600}.phence-call-redirect-badge{display:inline-block;padding:2px 8px;border-radius:999px;font-size:.75rem;font-weight:600;letter-spacing:.01em}.phence-call-redirect-badge--dedicated{color:var(--phence-call-redirect-badge-dedicated-fg, #0b5);background:var(--phence-call-redirect-badge-dedicated-bg, rgba(0, 180, 90, .12))}.phence-call-redirect-badge--shared{color:var(--phence-call-redirect-badge-shared-fg, #036);background:var(--phence-call-redirect-badge-shared-bg, rgba(0, 100, 200, .1))}.phence-call-redirect-number-row{display:flex;flex-wrap:wrap;align-items:center;gap:10px;margin:8px 0 12px}.phence-call-redirect-number{font-family:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,monospace;font-size:1.25rem;font-weight:600;letter-spacing:.02em}.phence-call-redirect-e164{font-size:.85rem;opacity:.75}.phence-call-redirect-copy{border:1px solid var(--phence-call-redirect-copy-border, rgba(0, 0, 0, .15));border-radius:8px;padding:6px 12px;font-size:.85rem;cursor:pointer;background:var(--phence-call-redirect-copy-bg, #fff)}.phence-call-redirect-copy:disabled{opacity:.6;cursor:default}.phence-call-redirect-steps{margin:0;padding-left:1.2rem;font-size:.9rem;line-height:1.5}.phence-call-redirect-steps li+li{margin-top:4px}.phence-call-redirect-hint{margin:10px 0 0;font-size:.85rem;opacity:.85}.phence-call-redirect-status{margin:0;font-size:.9rem}.phence-call-redirect-error{margin:0;color:var(--phence-call-redirect-error, #b00020);font-size:.9rem}.phence-call-redirect-mode-grid{display:flex;flex-wrap:wrap;gap:8px;margin-top:8px}.phence-call-redirect-mode-btn{border:1px solid var(--phence-call-redirect-copy-border, rgba(0, 0, 0, .15));border-radius:999px;padding:8px 14px;font-size:.85rem;cursor:pointer;background:var(--phence-call-redirect-copy-bg, #fff)}.phence-call-redirect-mode-btn.is-active{font-weight:600;border-color:var(--phence-call-redirect-active-border, #036);background:var(--phence-call-redirect-badge-shared-bg, rgba(0, 100, 200, .1))}.phence-call-redirect-mode-btn:disabled{opacity:.6;cursor:default}.phence-call-redirect-vacation{display:flex;flex-wrap:wrap;align-items:flex-end;gap:10px;margin-top:10px}.phence-call-redirect-vacation input{display:block;margin-top:4px;padding:6px 8px;font:inherit}.phence-call-redirect-manual{margin-top:12px;font-size:.9rem}.phence-call-redirect-manual summary{cursor:pointer;font-weight:600}.phence-call-redirect-partner a{font-weight:600}.phence-auth-password-field{position:relative;margin-top:6px}.phence-auth-password-field .phence-auth-password-input{margin-top:0;padding-right:44px;box-sizing:border-box;width:100%}.phence-auth-password-toggle{position:absolute;right:0;bottom:6px;width:40px;height:40px;margin:0;padding:0;border:none;background:transparent;color:var(--phence-text-muted);cursor:pointer;display:flex;align-items:center;justify-content:center;border-radius:10px;transition:color .15s ease,background .15s ease}.phence-auth-password-toggle:hover{color:var(--phence-text);background:#002b2b0f}.phence-auth-password-toggle:focus-visible{outline:2px solid var(--phence-green);outline-offset:2px}.phence-auth-links{margin-top:14px;font-size:.9rem}.phence-auth-links a{color:var(--phence-green);font-weight:500}.phence-auth-error{color:var(--phence-danger);font-size:.9rem;margin:0 0 8px}.phence-auth-success{color:var(--phence-green);font-size:.9rem;margin:0 0 8px}.phence-account-settings .field-label{display:block;margin-bottom:14px}.phence-account-settings .field-label input{width:100%;margin-top:4px}.phence-account-settings section+section{margin-top:28px;padding-top:24px;border-top:1px solid var(--phence-border)}.phence-account-settings h2{margin:0 0 12px;font-size:1.05rem}.login-screen .phence-auth-password-field .phence-auth-password-input{margin-top:0;padding-right:44px;border:none;border-bottom:1px solid var(--phence-border);border-radius:0;padding-bottom:10px;padding-top:10px}.login-screen .phence-auth-password-field .phence-auth-password-input:focus{box-shadow:none;border-bottom-color:var(--phence-green)}.lightbox{position:fixed;top:0;right:0;bottom:0;left:0;background:#000000eb;display:flex;flex-direction:column;align-items:center;justify-content:center;isolation:isolate;z-index:100000;padding:2rem;box-sizing:border-box}.lightbox:has(.lightbox-caption) .lightbox-viewport{max-height:calc(100vh - 10rem)}.lightbox-caption{position:fixed;left:50%;transform:translate(-50%);bottom:calc(env(safe-area-inset-bottom,0px) + 5.5rem);z-index:100001;width:calc(100% - 2.5rem);max-width:min(94vw,1400px);margin:0;padding:.55rem 1rem;box-sizing:border-box;text-align:center;font-size:.95rem;line-height:1.5;color:#fffffffa;background:linear-gradient(165deg,#ffffff29,#0e0e126b 42%,#16161c7a);border:1px solid rgba(255,255,255,.28);border-radius:14px;box-shadow:0 10px 44px #00000061,0 2px 14px #00000038,inset 0 1px #ffffff47,inset 0 -1px #00000040;backdrop-filter:blur(28px) saturate(1.85);-webkit-backdrop-filter:blur(28px) saturate(1.85);text-shadow:0 1px 3px rgba(0,0,0,.35),0 0 12px rgba(0,0,0,.25);max-height:min(22vh,168px);overflow-y:auto;pointer-events:auto}@media(prefers-reduced-transparency:reduce){.lightbox-caption{background:#242426bd;backdrop-filter:none;-webkit-backdrop-filter:none;border-color:#ffffff38;box-shadow:0 4px 20px #00000059}}.lightbox-viewport{position:relative;overflow:hidden;flex:1 1 auto;width:100%;max-width:min(94vw,1400px);min-height:clamp(220px,62vh,880px);max-height:calc(100vh - 8rem);display:flex;align-items:center;justify-content:center;touch-action:none;-webkit-user-select:none;user-select:none}.lightbox-slide{position:absolute;top:0;right:0;bottom:0;left:0;display:flex;align-items:center;justify-content:center;width:100%;height:100%;box-sizing:border-box;pointer-events:none}.lightbox-slide .lightbox-image{pointer-events:auto}.lightbox-image-loading{position:absolute;left:50%;top:50%;z-index:2;width:1.75rem;height:1.75rem;margin:-.875rem 0 0 -.875rem;box-sizing:border-box;border-radius:50%;border:2px solid rgba(255,255,255,.2);border-top-color:#ffffffe6;pointer-events:none;animation:lightbox-loading-spin .65s linear infinite}@keyframes lightbox-loading-spin{to{transform:rotate(360deg)}}@media(prefers-reduced-motion:reduce){.lightbox-image-loading{animation:none;border-color:#ffffff73}}.lightbox-viewport--pannable{cursor:grab}.lightbox-viewport--pannable.lightbox-viewport--dragging{cursor:grabbing}.lightbox-image{max-width:100%;max-height:calc(100vh - 10rem);width:auto;height:auto;object-fit:contain;transform-origin:center center;cursor:default;will-change:transform}.lightbox-toolbar{position:fixed;bottom:1.75rem;left:50%;transform:translate(-50%);z-index:100002;display:flex;align-items:center;gap:.5rem;padding:.45rem .85rem;background:#1e1e1eeb;border:1px solid rgba(255,255,255,.12);border-radius:999px;box-shadow:0 4px 24px #0006}.lightbox-zoom-btn{min-width:2.25rem;height:2.25rem;padding:0 .5rem;border:1px solid rgba(255,255,255,.25);border-radius:8px;background:#ffffff14;color:#fff;font-size:1.25rem;line-height:1;cursor:pointer;transition:background .15s ease,border-color .15s ease}.lightbox-zoom-btn:hover{background:#ffffff2e;border-color:#fff6}.lightbox-zoom-reset{font-size:.8rem;font-weight:600;letter-spacing:.02em;padding:0 .65rem}.lightbox-slideshow-btn{display:inline-flex;align-items:center;justify-content:center}.lightbox-slideshow-btn--active{background:#ffffff38;border-color:#ffffff80}.lightbox-slideshow-icon{width:1rem;height:1rem}.lightbox-zoom-label{min-width:3.25rem;text-align:center;font-size:.85rem;font-weight:600;color:#ffffffe6}.lightbox-nav-btn{position:fixed;top:50%;transform:translateY(-50%);z-index:100002;width:3.25rem;height:3.25rem;padding:0;border:1px solid rgba(255,255,255,.25);border-radius:50%;background:#1e1e1ec7;color:#fff;font-size:2rem;line-height:1;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:background .15s ease,border-color .15s ease,transform .15s ease}.lightbox-nav-btn:hover{background:#373737eb;border-color:#ffffff73;transform:translateY(-50%) scale(1.06)}.lightbox-nav-btn--prev{left:max(.75rem,env(safe-area-inset-left,0px))}.lightbox-nav-btn--next{right:max(.75rem,env(safe-area-inset-right,0px))}.lightbox-download-btn{display:flex;align-items:center;justify-content:center;padding:0;min-width:2.25rem}.lightbox-download-icon{width:1.15rem;height:1.15rem;display:block}@media(max-width:480px){.lightbox-nav-btn{width:2.65rem;height:2.65rem;font-size:1.6rem}.lightbox-download-icon{width:1.05rem;height:1.05rem}}:root{--phence-teal-deep: #002b2b;--phence-teal-mid: #053a3a;--phence-green: #1a633a;--phence-green-hover: #1f7a47;--phence-green-soft: #e8f2ec;--phence-page-bg: #f0f4f3;--phence-surface: #ffffff;--phence-surface-muted: #f7faf9;--phence-text: #052e2b;--phence-text-body: #3d524f;--phence-text-muted: #5c6f6c;--phence-border: #d5e3df;--phence-border-strong: #b8ccc6;--phence-link: #0d5c4d;--phence-link-hover: #084038;--phence-accent-teal: #0a6b5c;--phence-danger: #b42318;--phence-danger-bg: rgba(180, 35, 24, .08);--phence-danger-border: rgba(180, 35, 24, .35);--phence-warn: #9a6b16;--phence-warn-bg: rgba(154, 107, 22, .1);--phence-warn-border: rgba(154, 107, 22, .35);--phence-info: #1565a8;--phence-info-bg: rgba(21, 101, 168, .1);--phence-purple: #5c3d8a;--phence-purple-soft: rgba(92, 61, 138, .12);--phence-overlay: rgba(0, 43, 43, .55);--phence-header-text: rgba(255, 255, 255, .88);--phence-radius-panel: 22px;--phence-radius-input: 10px;--phence-radius-btn: 999px;--phence-shadow-panel: 0 4px 24px rgba(0, 43, 43, .06);--phence-text-muted-rgb: 92, 111, 108;font-family:Inter,system-ui,-apple-system,Segoe UI,sans-serif;line-height:1.5;font-size:15px;color:var(--phence-text);background:var(--phence-page-bg)}*,*:before,*:after{box-sizing:border-box}html{-webkit-font-smoothing:antialiased}body{margin:0;min-height:100vh;color:var(--phence-text);background-color:var(--phence-page-bg);background-image:linear-gradient(180deg,rgba(255,255,255,.5) 0%,transparent 32%),url("data:image/svg+xml,%3Csvg viewBox='0 0 256 256' xmlns='http://www.w3.org/2000/svg'%3E%3Cfilter id='n'%3E%3CfeTurbulence type='fractalNoise' baseFrequency='0.9' numOctaves='4' stitchTiles='stitch'/%3E%3C/filter%3E%3Crect width='100%25' height='100%25' filter='url(%23n)' opacity='0.035'/%3E%3C/svg%3E");background-attachment:scroll}@media(hover:none)and (pointer:coarse){body{background-image:linear-gradient(180deg,rgba(255,255,255,.5) 0%,transparent 32%)}}a{color:var(--phence-link);text-decoration:none;transition:color .15s ease}a:hover{color:var(--phence-link-hover)}.app-shell{min-height:100vh;display:flex;flex-direction:column}.app-shell>.layout{flex:1}.layout{max-width:1040px;margin:0 auto;padding:24px 20px 48px;width:100%}.site-header{background:var(--phence-teal-deep);border-bottom:1px solid rgba(255,255,255,.08);margin:0;padding:0}.site-header-inner{max-width:1180px;margin:0 auto;padding:14px 20px;display:flex;align-items:center;justify-content:flex-start;gap:16px 20px;flex-wrap:wrap}.brand-row{display:flex;align-items:center;gap:10px;flex-shrink:0}.brand-mark{display:flex;align-items:center;justify-content:flex-start;flex-shrink:0}.brand-logo-img{display:block;height:34px;width:auto;max-width:min(200px,46vw);object-fit:contain}.brand-text{display:flex;flex-direction:column;gap:0;line-height:1.15}.brand{font-weight:700;font-size:1.12rem;letter-spacing:-.02em;color:#fff}.brand-product{font-size:.68rem;font-weight:600;text-transform:none;letter-spacing:.06em;color:#ffffff8c}.main-nav{display:flex;align-items:center;gap:2px;flex-wrap:wrap;margin-left:auto}.nav-link{padding:8px 12px;border-radius:var(--phence-radius-btn);color:var(--phence-header-text);font-weight:600;font-size:.72rem;text-transform:none;letter-spacing:.02em;transition:background .2s ease,color .2s ease,box-shadow .2s ease,transform .12s ease}.nav-link:active{transform:scale(.97)}.nav-link:hover{color:#fff;background:#ffffff14}.nav-link-active{color:#fff;background:#1a633a73;box-shadow:inset 0 0 0 1px #ffffff1f}.panel{background:var(--phence-surface);border:1px solid var(--phence-border);border-radius:var(--phence-radius-panel);padding:22px 24px;margin-bottom:18px;box-shadow:var(--phence-shadow-panel);transition:box-shadow .25s ease,border-color .2s ease,transform .2s ease}.panel:hover{box-shadow:0 8px 32px #002b2b14}.panel>h2:first-child,.panel>h3:first-child{margin-top:0;color:var(--phence-text)}.panel-head{margin-bottom:16px}.panel-head h2,.panel-head h3{margin:0 0 6px;color:var(--phence-text)}.lead{margin:0;color:var(--phence-text-muted);font-size:.92rem}.row{display:flex;gap:12px;align-items:center;flex-wrap:wrap}.btn{background:var(--phence-green);color:#fff;border:none;padding:10px 22px;border-radius:var(--phence-radius-btn);cursor:pointer;font-weight:600;font-size:.88rem;letter-spacing:.02em;transition:background .15s ease,transform .05s ease}.btn:hover:not(:disabled){background:var(--phence-green-hover)}.btn:active:not(:disabled){transform:translateY(1px)}.btn.secondary{background:var(--phence-surface-muted);color:var(--phence-text);border:1px solid var(--phence-border)}.btn.secondary:hover:not(:disabled){background:#eef5f2;border-color:var(--phence-border-strong)}.site-header .btn.secondary{background:transparent;color:#fff;border:1px solid rgba(255,255,255,.45);box-shadow:none;margin-left:0}.site-header .btn.secondary:hover:not(:disabled){background:#ffffff1a;border-color:#ffffffa6}.panel .btn.secondary{background:var(--phence-surface-muted);color:var(--phence-text);border:1px solid var(--phence-border)}.panel .btn.secondary:hover:not(:disabled){background:#eef5f2;border-color:var(--phence-border-strong)}.btn.btn-danger{background:var(--phence-danger)}.btn.btn-danger:hover:not(:disabled){background:#8e1c14}.btn:disabled{opacity:.55;cursor:not-allowed}input,select,textarea{padding:10px 14px;border-radius:var(--phence-radius-input);border:1px solid var(--phence-border);background:var(--phence-surface-muted);color:var(--phence-text);font-size:.92rem}select{-moz-appearance:none;appearance:none;-webkit-appearance:none;min-height:42px;padding-right:2.75rem;background-color:var(--phence-surface-muted);background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' viewBox='0 0 16 16' fill='none'%3E%3Cpath d='M4 6l4 4 4-4' stroke='%235c6f6c' stroke-width='1.75' stroke-linecap='round' stroke-linejoin='round'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 12px center;cursor:pointer}input:disabled,select:disabled,textarea:disabled{opacity:.55;cursor:not-allowed}input:focus,select:focus,textarea:focus{outline:none;border-color:var(--phence-green);box-shadow:0 0 0 3px #1a633a26}textarea{width:100%;min-height:88px;resize:vertical}.field-label{display:block;font-size:.72rem;font-weight:700;text-transform:none;letter-spacing:.04em;color:var(--phence-text-muted);margin-bottom:6px}table.data-table{width:100%;border-collapse:collapse;font-size:.92rem}table.data-table th{font-size:.7rem;text-transform:none;letter-spacing:.04em;color:var(--phence-text-muted);font-weight:700;padding:10px 12px;border-bottom:1px solid var(--phence-border);text-align:left}table.data-table td{padding:12px;border-bottom:1px solid var(--phence-border);vertical-align:middle;color:var(--phence-text-body)}table.data-table tbody tr{transition:background .12s ease}table.data-table tbody tr:hover{background:#1a633a0a}table.data-table tbody tr.data-table-row-clickable{cursor:pointer}table.data-table tbody tr.data-table-row-clickable:focus-visible{outline:2px solid var(--phence-green);outline-offset:-2px}table.data-table tbody tr:last-child td{border-bottom:none}table.data-table.data-table--compact-edit{table-layout:fixed}table.data-table.data-table--compact-edit th:last-child,table.data-table.data-table--compact-edit td:last-child{width:5.25rem}table.data-table.data-table--compact-edit td input{width:100%;min-width:0;box-sizing:border-box}.data-table-actions{display:flex;flex-direction:column;align-items:stretch;gap:6px}.tenant-phones-editor{display:flex;flex-direction:column;gap:6px}.tenant-phones-editor-row{display:flex;gap:6px;align-items:center}.tenant-phones-editor-row input{flex:1;min-width:0}.mono{font-family:ui-monospace,Cascadia Mono,Consolas,monospace;font-size:.88em}.badge{display:inline-flex;align-items:center;padding:4px 10px;border-radius:999px;font-size:.75rem;font-weight:600;letter-spacing:.02em;text-transform:none}.badge-status-open{background:var(--phence-info-bg);color:var(--phence-info)}.badge-status-in_progress{background:var(--phence-warn-bg);color:var(--phence-warn)}.badge-status-resolved{background:#1a633a1f;color:var(--phence-green)}.badge-status-closed{background:#1a633a14;color:#2d6b45}.badge-status-dispatched{background:var(--phence-purple-soft);color:var(--phence-purple)}.badge-status-escalated{background:var(--phence-danger-bg);color:var(--phence-danger)}.badge-category{background:#002b2b0f;color:var(--phence-text-muted)}.badge-yes{background:#1a633a1f;color:var(--phence-green)}.badge-no{background:#002b2b0d;color:var(--phence-text-muted)}.link-back{display:inline-flex;align-items:center;gap:6px;font-size:.88rem;color:var(--phence-text-muted);margin-bottom:14px;transition:color .18s ease,transform .15s ease}.link-back:hover{color:var(--phence-link);transform:translate(-2px)}.btn-compact{padding:8px 16px;font-size:.82rem}.alert-error{background:var(--phence-danger-bg);border:1px solid var(--phence-danger-border);border-radius:12px;padding:12px 14px;color:var(--phence-danger);margin-bottom:16px}.skeleton{color:var(--phence-text-muted)}.ticket-hero{display:flex;flex-wrap:wrap;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:18px}.ticket-public-id{margin:0;font-size:1.55rem;font-weight:700;letter-spacing:-.03em;color:var(--phence-text)}.ticket-summary{font-size:1.05rem;color:var(--phence-text-body);margin:12px 0 0;max-width:720px}.detail-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:16px 24px}.detail-field .field-label{margin-bottom:4px}.detail-field .value{display:block;color:var(--phence-text);margin-top:4px}.detail-section-title{font-size:1.05rem;font-weight:700;letter-spacing:-.01em;color:var(--phence-text);margin:0 0 14px;line-height:1.3}.subsection-title{font-size:.95rem;font-weight:700;color:var(--phence-text);margin:0 0 10px;line-height:1.35}.report-outcome-lead{font-size:.95rem;color:var(--phence-text-body);margin:0 0 14px;line-height:1.5}.empty-hint{color:var(--phence-text-muted);font-size:.92rem;margin:0}.recording-card{background:var(--phence-surface-muted);border:1px solid var(--phence-border);border-radius:10px;padding:14px 16px;font-size:.92rem;color:var(--phence-text-body)}.recording-ref{font-size:.85rem;word-break:break-all}.recording-player{display:flex;flex-direction:column;gap:8px}.recording-player-label{font-size:.88rem;font-weight:600;color:var(--phence-text)}.recording-player-audio{width:100%;max-width:420px}.recording-player-err{margin:0;font-size:.88rem;color:var(--phence-danger)}.analytics-report-filters{display:grid;grid-template-columns:repeat(auto-fill,minmax(160px,1fr));gap:12px 16px;margin-top:16px;align-items:end}.analytics-report-filters 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